Frequently asked questions

Each pouch carries a best-before date and a batch number. Please use the printed date rather than a general rule — it varies by product and by batch.

Our drying process adds nothing to the fruit or vegetables. The ingredients list on each product page and on the pouch tells you exactly what is inside.

Most need 10–20 minutes in warm drinking water. You can also add them straight to anything with liquid in it — curries, daal, soups — and let them soften as it cooks.

Our products are prepared in a kitchen that also handles tree nuts and sesame. If you have a severe allergy, please contact us before ordering so we can tell you honestly whether we can meet your requirement.

No. We make no organic, medical or certification claim anywhere on this site unless it is published explicitly, with its reference, by the store owner.

Delivery is charged per zone and is shown on the cart and checkout pages before you pay. Karachi, major cities and the rest of Pakistan each have their own rate.

Each delivery zone can have its own free-delivery threshold. If your order qualifies, the charge drops to zero automatically at checkout.

Any timeline shown at checkout is an estimate from the zone settings, not a guarantee. We confirm every order before dispatch and record the courier and tracking number against it.

Use the track order page with your order number and the phone number you used when ordering. Tracking details appear once your parcel has been handed to the courier.

Cash on delivery and bank transfer are available. Online payment methods appear at checkout only once the store owner has activated an approved merchant account.

It is available in the zones where we have enabled it, up to the order value limit set for that zone. Checkout tells you if it is unavailable for your order and why.

After you upload your receipt, a member of our team verifies that the money actually arrived. The order is marked paid and dispatched only after that check. Uploading a receipt by itself does not confirm payment.

Yes. Send us an enquiry with the products, pack sizes and volumes you need. We review every application individually and share a written quotation with agreed terms.

No. Wholesale pricing applies only after your account has been approved and a pricing tier assigned. Until then you will see standard retail prices.

Bulk supply is normally in 500 g pouches or cartons. If you need something different, say so in your enquiry.

You can cancel from your account while an order is still unpaid and awaiting confirmation. Once it has been dispatched, please contact us instead.

Yes — guest checkout is available. Creating an account simply saves your addresses and keeps your order history in one place.

Contact us as soon as possible with your order number. We can usually update it before the parcel is handed to the courier.