Response times
We usually reply within one working day. For anything about an existing order, please include your order number — it makes everything faster.
Order problems
For a problem with a delivered order, please get in touch within 48 hours and include photographs where relevant. See our returns and refunds policy for what we can put right.
Wholesale
Bulk and wholesale enquiries are handled through our wholesale page, which collects the details our team needs to quote accurately.