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Where we deliver
We deliver across Pakistan. Delivery charges are set per zone and are shown on the cart and checkout pages before you pay. The charge that applies to your order is saved with the order.
Delivery charges
Charges are calculated from the delivery city you enter at checkout. Where a zone has a free-delivery threshold, it is applied automatically once your order value reaches it.
If we do not have a rate configured for your city, checkout will tell you so rather than guessing. Contact us and we will arrange delivery manually.
Timelines
Any estimate shown at checkout is an estimate only, provided by the zone configuration. It is not a guarantee. Dispatch times depend on order confirmation, payment verification where applicable, and courier pickup schedules.
Tracking
Once your parcel is handed to a courier we record the courier name and tracking number against your order. You can see them on the track order page using your order number and the phone number you used.
Cash on delivery
Cash on delivery is available in zones where we have enabled it, up to the order value limit configured for that zone. A handling fee may apply and is shown at checkout before you confirm.
Damaged or lost parcels
If your parcel arrives damaged, contact us within 48 hours with photographs of the packaging and contents. If a parcel appears lost in transit, contact us with your order number and we will raise it with the courier.